Here are answers to the questions we receive most, before and after an order. If you still have a question, contact us and we'll be happy to help.
Our pajamas come in sizes S to XL, and each pajama set's page shows the sizes available for it. If you're torn between two sizes or have a question about a set's measurements, contact us before you place your order and we'll help you choose.
Yes, exchanges are possible within 7 days of delivery. A fee of 25 applies. Before the exchange, we confirm that the replacement size or item is available, and any price difference is reviewed. The item must be unworn, with its tags attached.
Yes, returns are possible within 2 days of delivery. The total fee is 40 and covers both waybills, with no shipping fee added on top. The item must be unworn, with its tags attached.
The amount is refunded to the same payment method you used for the order.
Message us within 2 days of delivery, with your order number and clear photos of the item and packaging. There is no fee for this case (SAR 0), and once your case is approved, no exchange, return or shipping fees are charged.
Cancellation is possible as long as your order hasn't reached the "Ready" status, and fees depend on the order status. Once it is "Ready", it can't be cancelled. A cancellation request isn't accepted just because it has been submitted: our team reviews it and confirms the result.
Contact us with your order number. The result stays preliminary until our customer service team reviews the request and the item and confirms it. The full time limits, fees and conditions are on the Exchanges & Returns page.
The available shipping options and their cost are shown at checkout, before you pay, and delivery time depends on your location and the shipping company. Please enter your address and mobile number accurately, as a mistake in these details can delay your order or prevent its delivery.
They may be subject to customs duties or taxes charged by the destination country under its own rules. You pay these charges, and they are not included in the order price or the shipping fee. An order shipped outside Saudi Arabia can't be exchanged or returned, so please check the measurements and item description before you place your order. See the Shipping & Delivery page for details.
You can follow your order's status from your account in the store after you sign in.
The available payment methods are shown at checkout, including mada, credit cards, STC Bank and Apple Pay. Payment is processed through the Salla platform and payment service providers, and the store does not keep your card details.
Our Privacy Policy explains what data we collect, how we use and protect it, and your rights over it.
You'll find the ways to reach us on the Contact Us page, and we're happy to help with a question about a pajama set, a size or an order.
